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MAPI was unable to load the information service mso.dll: Tips and Tricks for Outlook Users



If you cannot start Outlook because of an error message similar to this one: "Cannot start Microsoft Outlook. MAPI was unable to load the information service msncon.dll. Be sure the service is correctly installed and configured", know that it is the Microsoft Hotmail Connector add-in to blame.




mapi was unable to load the information service mso.dll




The set of folders cannot be opened. MAPI was unable to load the information service C:\PROGRA2\COMMON1\Apple\Internet Services\APLZOD.dll. Be sure the service is correctly installed and configured."


Do not download mapi32.dll from a "DLL download" website. There are many reasons why downloading a DLL file is a bad idea. If you need a copy of this file, it's best to obtain it from its original, legitimate source.


STACK_TEXT: 000de148 73bfdf60 e06d7363 00000001 00000003 KERNELBASE!RaiseException+0x58000de180 6bc4b93e 000de190 6bc6054c 6bc3296c MSVCR90!_CxxThrowException+0x48 [f:\dd\vctools\crt_bld\self_x86\crt\prebuild\eh\throw.cpp @ 161]WARNING: Stack unwind information not available. Following frames may be wrong.000de1a0 6bc4b484 93e042cf 00000000 029b1528 omsxp32!XPProviderInit+0x45f0000de1c8 6bc4b960 000de1e4 93e04107 00000000 omsxp32!XPProviderInit+0x4136000de200 6bc4870b 65746b33 6bc44aff 00000028 omsxp32!XPProviderInit+0x4612000de208 6bc44aff 00000028 93e04137 00010010 omsxp32!XPProviderInit+0x13bd000de230 5f080b36 6bc30000 76c266bc 5f07a6ee omsxp32!ABProviderInit+0x39000de294 5f08067e 029b0d48 029b1290 029213a8 olmapi32!ScCopyProps+0x965000de334 5f07fbb8 029b0d48 3d010102 5f100ea0 olmapi32!ScCopyProps+0x4ad000de3d4 5f07bac1 029b0d48 00000000 00000000 olmapi32!Ordinal297+0x82b000de43c 5f07b54b 00000000 02920b58 00000000 olmapi32!MAPILogonEx+0x6b8000de484 6fad2779 00000000 0238a104 00000000 olmapi32!MAPILogonEx+0x142000de4a0 6fad5245 0238a104 0238a1c8 00128022 MLCFG32!DllMain+0x557000de4c8 5f099f52 0238a100 0238a1d0 0238a100 MLCFG32!CPlApplet+0x28d000dea4c 6fad563d 009a6268 0238a100 00000000 olmapi32!RPCTRACE+0x4ae000dea70 6fad44dc 003514ae 02920e48 00000000 MLCFG32!CPlApplet+0x685000deb0c 759f62fa 003514ae 00000111 00000454 MLCFG32!DllMain+0x22ba000deb38 75a1f943 6fad442f 003514ae 00000111 USER32!InternalCallWinProc+0x23000debb4 75a1f784 0051d4fc 6fad442f 003514ae USER32!UserCallDlgProcCheckWow+0x10f000dec04 75a1f889 00e52e90 00000000 00000111 USER32!DefDlgProcWorker+0xb7000dec24 759f62fa 003514ae 00000111 00000454 USER32!DefDlgProcW+0x29000dec50 759f6d3a 75a1f860 003514ae 00000111 USER32!InternalCallWinProc+0x23000decc8 759f965e 0051d4fc 776d4684 003514ae USER32!UserCallWinProcCheckWow+0x109000ded0c 759f96c5 00e52e90 00000000 776d4684 USER32!SendMessageWorker+0x581000ded30 75a35fbb 003514ae 00000111 00000454 USER32!SendMessageW+0x7f000ded48 75a360fc 00e94570 00000000 00000000 USER32!xxxButtonNotifyParent+0x66000ded70 75a2312e 0055cac8 00000000 00000001 USER32!xxxBNReleaseCapture+0x138000dee0c 75a370b2 00e94570 00000000 00000202 USER32!ButtonWndProcWorker+0xa07000dee34 759f62fa 00441602 00000202 00000000 USER32!ButtonWndProcW+0x54000dee60 759f6d3a 75a3705e 00441602 00000202 USER32!InternalCallWinProc+0x23000deed8 759f77c4 0051d4fc 7773819c 00441602 USER32!UserCallWinProcCheckWow+0x109000def38 759f788a 7773819c 00000000 000def74 USER32!DispatchMessageWorker+0x3bc000def48 75a1c81f 000def90 00000001 00e52e90 USER32!DispatchMessageW+0xf000def74 75a1cde7 003514ae 00000000 0038156c USER32!IsDialogMessageW+0x5f6000defb8 75a1cf5c 003514ae 0038156c 00000000 USER32!DialogBox2+0x15f000defe4 75a1ce8a 68cb0000 68d6c174 0038156c USER32!InternalDialogBox+0xe5000df004 75a1d009 68cb0000 68d6c174 0038156c USER32!DialogBoxIndirectParamAorW+0x37000df028 6fad5add 68cb0000 0000044d 0038156c USER32!DialogBoxParamW+0x3f000df074 6fad455a 68cb0000 0000044d 0038156c MLCFG32!CPlApplet+0xb25000df09c 6fad463f 0038156c 00000000 02920e48 MLCFG32!DllMain+0x2338000df0b8 6fad4e52 0038156c 02920dd8 0038156c MLCFG32!DllMain+0x241d000df158 6fad4ef6 0038156c 0051dfb8 00000000 MLCFG32!DllMain+0x2c30000df16c 75f69e2e 0038156c 00000005 00000000 MLCFG32!DllMain+0x2cd4000df194 75f55fc1 0051dfb8 0038156c 00000005 SHELL32!CPL_CallEntry+0x3d000dfa14 760c563e 0038156c 00170000 00515fec SHELL32!CPL_SwitchToOrLaunch+0x44c000dfa30 0017137d 0038156c 00170000 00515fec SHELL32!Control_RunDLLNoFallback+0x18000dfaa8 00171326 760c5626 0038156c 00170000 rundll32!CallRunDllFunction+0x22000dfaf4 00171901 00515fa2 00000000 00515fec rundll32!wWinMain+0x122000dfb88 75cf33ca 7efde000 000dfbd4 778c9ed2 rundll32!_initterm_e+0x1b1000dfb94 778c9ed2 7efde000 7fac1d4b 00000000 kernel32!BaseThreadInitThunk+0xe000dfbd4 778c9ea5 0017178c 7efde000 00000000 ntdll32!__RtlUserThreadStart+0x70000dfbec 00000000 0017178c 7efde000 00000000 ntdll32!_RtlUserThreadStart+0x1b


000de148 73bfdf60 e06d7363 00000001 00000003 KERNELBASE!RaiseException+0x58000de180 6bc4b93e 000de190 6bc6054c 6bc3296c MSVCR90!_CxxThrowException+0x48 [f:\dd\vctools\crt_bld\self_x86\crt\prebuild\eh\throw.cpp @ 161]WARNING: Stack unwind information not available. Following frames may be wrong.000de1a0 6bc4b484 93e042cf 00000000 029b1528 omsxp32!XPProviderInit+0x45f0000de1c8 6bc4b960 000de1e4 93e04107 00000000 omsxp32!XPProviderInit+0x4136000de200 6bc4870b 65746b33 6bc44aff 00000028 omsxp32!XPProviderInit+0x4612000de208 6bc44aff 00000028 93e04137 00010010 omsxp32!XPProviderInit+0x13bd000de230 5f080b36 6bc30000 76c266bc 5f07a6ee omsxp32!ABProviderInit+0x39000de294 5f08067e 029b0d48 029b1290 029213a8 olmapi32!ScCopyProps+0x965000de334 5f07fbb8 029b0d48 3d010102 5f100ea0 olmapi32!ScCopyProps+0x4ad000de3d4 5f07bac1 029b0d48 00000000 00000000 olmapi32!Ordinal297+0x82b000de43c 5f07b54b 00000000 02920b58 00000000 olmapi32!MAPILogonEx+0x6b8000de484 6fad2779 00000000 0238a104 00000000 olmapi32!MAPILogonEx+0x142000de4a0 6fad5245 0238a104 0238a1c8 00128022 MLCFG32!DllMain+0x557000de4c8 5f099f52 0238a100 0238a1d0 0238a100 MLCFG32!CPlApplet+0x28d000dea4c 6fad563d 009a6268 0238a100 00000000 olmapi32!RPCTRACE+0x4ae000dea70 6fad44dc 003514ae 02920e48 00000000 MLCFG32!CPlApplet+0x685000deb0c 759f62fa 003514ae 00000111 00000454 MLCFG32!DllMain+0x22ba000deb38 75a1f943 6fad442f 003514ae 00000111 USER32!InternalCallWinProc+0x23000debb4 75a1f784 0051d4fc 6fad442f 003514ae USER32!UserCallDlgProcCheckWow+0x10f000dec04 75a1f889 00e52e90 00000000 00000111 USER32!DefDlgProcWorker+0xb7000dec24 759f62fa 003514ae 00000111 00000454 USER32!DefDlgProcW+0x29000dec50 759f6d3a 75a1f860 003514ae 00000111 USER32!InternalCallWinProc+0x23000decc8 759f965e 0051d4fc 776d4684 003514ae USER32!UserCallWinProcCheckWow+0x109000ded0c 759f96c5 00e52e90 00000000 776d4684 USER32!SendMessageWorker+0x581000ded30 75a35fbb 003514ae 00000111 00000454 USER32!SendMessageW+0x7f000ded48 75a360fc 00e94570 00000000 00000000 USER32!xxxButtonNotifyParent+0x66000ded70 75a2312e 0055cac8 00000000 00000001 USER32!xxxBNReleaseCapture+0x138000dee0c 75a370b2 00e94570 00000000 00000202 USER32!ButtonWndProcWorker+0xa07000dee34 759f62fa 00441602 00000202 00000000 USER32!ButtonWndProcW+0x54000dee60 759f6d3a 75a3705e 00441602 00000202 USER32!InternalCallWinProc+0x23000deed8 759f77c4 0051d4fc 7773819c 00441602 USER32!UserCallWinProcCheckWow+0x109000def38 759f788a 7773819c 00000000 000def74 USER32!DispatchMessageWorker+0x3bc000def48 75a1c81f 000def90 00000001 00e52e90 USER32!DispatchMessageW+0xf000def74 75a1cde7 003514ae 00000000 0038156c USER32!IsDialogMessageW+0x5f6000defb8 75a1cf5c 003514ae 0038156c 00000000 USER32!DialogBox2+0x15f000defe4 75a1ce8a 68cb0000 68d6c174 0038156c USER32!InternalDialogBox+0xe5000df004 75a1d009 68cb0000 68d6c174 0038156c USER32!DialogBoxIndirectParamAorW+0x37000df028 6fad5add 68cb0000 0000044d 0038156c USER32!DialogBoxParamW+0x3f000df074 6fad455a 68cb0000 0000044d 0038156c MLCFG32!CPlApplet+0xb25000df09c 6fad463f 0038156c 00000000 02920e48 MLCFG32!DllMain+0x2338000df0b8 6fad4e52 0038156c 02920dd8 0038156c MLCFG32!DllMain+0x241d000df158 6fad4ef6 0038156c 0051dfb8 00000000 MLCFG32!DllMain+0x2c30000df16c 75f69e2e 0038156c 00000005 00000000 MLCFG32!DllMain+0x2cd4000df194 75f55fc1 0051dfb8 0038156c 00000005 SHELL32!CPL_CallEntry+0x3d000dfa14 760c563e 0038156c 00170000 00515fec SHELL32!CPL_SwitchToOrLaunch+0x44c000dfa30 0017137d 0038156c 00170000 00515fec SHELL32!Control_RunDLLNoFallback+0x18000dfaa8 00171326 760c5626 0038156c 00170000 rundll32!CallRunDllFunction+0x22000dfaf4 00171901 00515fa2 00000000 00515fec rundll32!wWinMain+0x122000dfb88 75cf33ca 7efde000 000dfbd4 778c9ed2 rundll32!_initterm_e+0x1b1000dfb94 778c9ed2 7efde000 7fac1d4b 00000000 kernel32!BaseThreadInitThunk+0xe000dfbd4 778c9ea5 0017178c 7efde000 00000000 ntdll32!__RtlUserThreadStart+0x70000dfbec 00000000 0017178c 7efde000 00000000 ntdll32!_RtlUserThreadStart+0x1b


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